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Global Corporate Trust
United States Michael C Zak 651.466.5070 Europe Joshua Theodore +44.207.330.2124
Institutional Trust & Custody
Karl Wilson 801.534.6082
Global Fund Services
United States Christopher Rosenthal 201.708.9776 Europe Tony O’Brien +353.87.940.5564
TRUST CUSTODY FUNDS
Welcome to
 
 Pivot
Delivering data that matters most
 
 
Pivot helps you make critical decisions with confidence
Announcements
Watch the Custody Conversation T+1 webinar replay, for insights from our U.S. Bank custody experts
PDF
Coming in May: Corporate Actions will soon be available through Pivot
PDF
Custody API is now live for on the U.S. Bank Developer Portal
PDF
Watch the Custody Conversation T+1 webinar replay, for insights from our U.S. Bank custody experts

Custody Conversation T+1 Webinar

If you couldn't make it to our Custody Convention T+1 webinar, check out the replay to hear from U.S. Bank panelists Douglas McNaughton, Laura Cote, and Brian Baker as they shared insights from our T+1 client outreach campaign. 

Link: Custody Conversation T+1 webinar (brightcove.net)

Coming in May: Corporate Actions will soon be available through Pivot

Pivot Corporate Actions

At U.S. Bank, we strive for simplicity. We’re taking your custody corporate actions experience online and in one place – Pivot, our digital client experience portal. Beginning May, Pivot corporate actions will replace e-Tran, our previous vendor tool.

The Pivot corporate actions module is your gateway to a more transparent and efficient corporate actions process, allowing your teams greater visibility and control. If you have any questions, please contact your relationship manager.

Custody API is now live for on the U.S. Bank Developer Portal

Clients already migrated onto the SEI Wealth Platform (SWP)can now harness custody data for upstream decision making

Our Custody API delivers data where you need it and when you need it, enabling faster decision making and better business outcomes. Connect systems to streamline your custody data and use it upstream for daily position management, break analysis and reconciliation. Link: Custody | Developer Portal (usbank.com)

Market News & Insights
The U.S. and Canada are moving to a reduced securities settlement cycle in May 2024
PDF
Ethisphere honors U.S. Bank for 10th year
PDF
https://www.usbank.com/splash/investment-services/t1-settlement-cycle.html
https://www.usbank.com/about-us-bank/company-blog/article-library/us-bank-named-one-of-the-2024-worlds-most-ethical-companies.html
Why Choose U.S. Bank
Learn About Our Technology
View Core Services
About U.S. Bank
Your premier global provider of expert trust services to corporate clients.
Technology
Leverage the power of technology to enhance and improve the way you do business.
Core Services
Robust products and services offering, customized solutions and exceptional end-client performance.
About U.S. Bank
Investment Services
Partnering to strengthen your success through:
Deep product expertise
Transactional execution
Extensive market knowledge
Global network access
We support:
Investment managers
Corporations
Government entities
Financial institutions
Not-for-profit organizations
Visit us at: usbank.com/investmentservices
Modern Technology
Learn why Pivot might be the best client portal in the market
Portal Highlights
Submit cash and trade information for processing, eliminating the risk associated with sending over email.
Validate critical account activity and asset data by uploading your data to compare or viewing third party reconciliations.
Analyze your portfolio by running a scenario analysis or getting quick insights at a glance in analytics tool.
Customize and schedule your own online reports across one or multiple deals using current or historical data, and perform trend analysis.
Word On The Street
"This is perfect! This is exactly what would give us answers quickly when we usually spend a lot of time!"
"Flexibility is always the key. Be able to select a report and then customize it."
"Their responsiveness is a really big deal."
Full-service solutions
We partner with you to provide responsive and flexible corporate trust, custody and fund services to help foster your growth.
Collateralized Debt Obligation (CDO)
Corporate trust expertise
Built on a foundation of financial strength, we provide consistent guidance and industry-leading technology to drive you forward.
Corporate Municipal
Scalable fund services
We combine customized solutions with high-quality customer service to support even the most complex products and client needs.
Global Structured Finance
Reliable custody solutions
Offering responsive services from regional teams, we maintain the highest standards of ethics, security and transparency.
Global corporate trust solutions
Pivot gives you the
freedom to work
Business highlights
Ranked #1 U.S. Asset and Mortgage Backed Trustee (Asset-Backed Alert, June 2022)
Ranked #1 Global CLO Trustee (Asset-Backed Alert, June 2022)
Ranked #1 Municipal Trust Provider (Refinitiv, June 2022)
Ranked #1 National Corporate Trustee (Refinitiv, June 2022)
More than 2,500 employees
One of the strongest long-term debt ratings in the industry: A1/AA-/AA-/AA (high)
CLO
Our expertise in the bank loan and securitization markets is combined with innovative technology solutions to deliver comprehensive trustee, administration and agency services.
Corporate and municipal
Not only will our knowledgeable team of experts help ensure the successful execution of your transaction, but we will provide guidance to help you achieve your long-term goals.
Structured finance
Leverage our highly experienced professionals, dedicated to supporting your business requirements, during the issuance process and throughout the ongoing administration of your transactions.
European services
Recognised as a leading European trustee and agency provider, we have established our solid position by offering responsive, customised services coupled with a steadfast commitment to integrity.
Ranked #1
ABS/MBS, CLO
Corporates, Municipals
Track Analyze Optimize
Corporate trust expertise
ContactUs
Business highlights
$7.3tr
168k+
12.6m+
AUA
issuances
collateral files
Technology
Powerful analytics. Intuitive design.
Game changing technology.
Services
5,000+
clients worldwide
Full-service solutions:
We offer comprehensive CLO, corporate finance, default, document custody, escrow, European trustee, public finance and structured finance services.
Contact Us
United States
Kevin Weeks 212.951.8559
Europe
Joshua Theodore +44.207.330.2124
Learn more about trust
Enter email for further information
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Highlights
Technology
Services
Contact Us
Delivering the tools and data that matters most
Pivot provides a secure way to access deal and account data, empowering you to make critical decisions with confidence
Custody solutions
Innovation. Technology. Commitment.
 

Business highlights
Strong, Stable and Leading Custody Provider
One of the strongest long-term debt ratings in the industry: A1/AA-/AA-/AA (high)
Local and national dedicated team members in 27 locations
Overseeing more than 50,000 accounts
More than 150-year history of providing trust, custody and investment services
Best-in-class customer service standards
Asset management
We offer complete, customizable asset management solutions to address your portfolio's accounting and asset-management needs through a defined process.
Benefit payment services
Our services provide the stability and flexilbity you need to generate the most value from your defined employee benefit plans. We have the expertise to help you continuously enhance the services and offerings you provide to your employees.
Custody
Our regional teams offer custody services to meet unique requirements, we maintain the highest standards of ethics, security and transparency.
Trust
We're dedicated to overseeing your unique trustee account in the interest of your participants and beneficiaries. Our team has decades of experience serving trust and employee benefit clients.
#1 Ranked
Middle Market Custody Provider
Track Analyze Optimize
Reliable Custody Solutions
Business highlights
$2.3tr
No. 1
5,800+
AUA
middle market custody
clients nationwide
Technology
Powerful analytics. Intuitive Design.
Game changing technology.
Services
5,800+
clients nationwide
Your objectives are at the center of everything we do
Our services are designed with an inherent flexibility to meet your personalized specifications.
Contact Us
United States
Craig Bongart 612.303.7931
RIA Custody
Alan Markarian 513.562.3621
Learn more about custody
Enter email for further information
Thank you for your interest in the CDO portal. We will contact you shortly.
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Highlights
Technology
Services
Contact Us
Delivering financial solutions and enhanced reporting capabilities
At U.S. Bank, what matters to you, matters to us. That's why Pivot is driven by clients and developed by experts. With easy online access to relevant account data, we're creating efficiency and giving you the data you need to make strategic and operational decisions to enhance your success.
Global fund services
Providing secure and powerful
data and analytics
Business highlights
Best administrator for structured debt (HFMWeek Alt Credit award, 2019)
Best administrator, single manager under $300 billion (HFMWeek European Hedge Fund Services award, 2019)
Best administrator under $30 billion fund of hedge funds (HFMWeek US Service Awards, 2019)
Best Fund Administrator over $100bn (Fund Intelligence Operations and Services Awards, 2019)
Best Transfer Agent and Shareholder Services Provider (Fund Intelligence Operations and Services Awards, 2019)
310+ mutual fund clients / 230+ alternative clients / 50+ exchange traded fund clients
9 offices across the US and offices in Dublin, Luxembourg, and the Cayman Islands
Alternative investments
Whether you use our complete package of alternative investment solutions or just one, you'll get the latest in fund technology and the complete attention of our industry experts.
Exchange-traded products
As a full-service provider, our teams support any type of ETP. From the creation of an investment strategy or index, through the launch of your fund and beyond, we understand the intricacies of the entire process.
Mutual funds
Since 1969, we've been providing seamless, comprehensive solutions grounded in financial strength, expert resources and leading technology services to multiple series trust or proprietary funds.
European Services
Our regional teams offer custody services to meet unique requirements, we maintain the highest standards of ethics, security and transparency.
550+
Fund Clients
Track Analyze Optimize
Specialized fund service expertise
ContactUs
Business highlights
$1.2tr
5.5k+
4,400m+
AUA
portfolios
shareholders
Technology
Powerful analytics. Intuitive Design.
Game changing technology.
Services
700+
clients worldwide
Scalable fund services
Comprehensive administration solutions for alternative investment, ETP and mutual fund products.
Contact us
United States
Dylan Curley 917.607.0517
Europe
Barry O'Brien +353 87 605 9591
Learn more about fund services
Enter email for further information
Thank you for your interest in the CDO portal. We will contact you shortly.
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Highlights
Technology
Services
Contact Us
Efficiently manage your portfolio composition and holdings.
With a real-time dashboard, you can quickly and securely find documents and run reports on demand. You can easily access critical information that will help you manage your processes and operations in an integrated manner. Our data and process management also allows you to confirm and approve NAVs and access our reconciliations with third parties.
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Copyright U.S. Bank

PIVOT TERMS OF USE:

Please read and accept the agreement to continue.

Please read these terms and conditions of use carefully. The Terms of Use ("Terms of Use") apply to the use of pivot, a client portal website and to the use of any information, software, function or graphics, including any associated media, printed materials, and "online" electronic documentation (collectively referred to herein as the "Pivot Content").

By accessing and using pivot and Pivot Content, you ("you" or "the user") agree to the terms and conditions of use set forth herein and to any changes, modifications or amendments that U.S. Bank National Association and/or its affiliates ("U.S. Bank") may publish on pivot from time to time. If you do not agree to the Terms of Use, do not access this website or any of the services provided on pivot.

Access to pivot services:

Pivot services are provided as a convenience and a courtesy to select industry participants including but not limited to asset managers and collateral managers for collateralized debt obligations and collateralized loan obligations (collectively, "CDOs") for which U.S. Bank serves as trustee and to customers and business partners of U.S. Bank Global Corporate Trust Services ("GCTS"). By registering for access to pivot and selecting your unique User ID and Password you will have access to a number of services offered by GCTS. Pivot offers access to services via a single on-line registration process; however, additional approval and acknowledgment of additional legal disclaimers is required for access to certain restricted and non-public services and information.

You shall be responsible for all activities resulting from the use of your User ID, and Password, including any unauthorized use. You will immediately notify U.S. Bank if you become aware of, or suspect, termination of your relationship with an authorized entity, unauthorized disclosure, unauthorized use or loss of your User ID, and/or password.

If you attempt to gain access to pivot or pivot services in a manner that exceeds your assigned access level or if you use a name other than your legal name or derivative you may be prosecuted as provided under Public Law 99-508 Section 2701.

You may not use the information or material on this website for any unlawful purpose.

If you choose No, you will not be permitted further navigation of the application. To access pivot content, you must accept this agreement.

Pivot Content License:

Pivot Content is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Pivot Content is licensed, not sold.

  1. GRANT OF LICENSE. The Terms of Use grants you the following rights:
    • Installation and Use. You may install and use an unlimited number of copies of any software product contained in Pivot Content.
    • Reproduction and Distribution. You may reproduce and distribute an unlimited number of copies of the software product contained in Pivot Content; provided that each copy shall be a true and complete copy, including all copyright and trademark notices.
  2. OTHER RIGHTS AND LIMITATIONS
    • If applicable, Support Services is governed by the GCTS policies and programs as described in the user manual, in "online" documentation, and/or in other GCTS provided materials.
    • Any supplemental software code provided to you as part of the Support Services shall be considered part of this Terms of Use.
    • Termination. Without prejudice to any other rights, U.S. Bank may terminate your access to pivot, if you fail to comply with the terms and conditions of the Terms of Use for pivot.
  3. COPYRIGHT. All title and copyrights in and to Pivot Content (including but not limited to any images, photographs, animations, video, audio, music, text and applets incorporated into Pivot Content), the accompanying printed materials, and any copies of Pivot Content are owned by GCTS, U.S. Bank, U.S. Bank customers, their third party vendors or their suppliers. Pivot Content is protected by copyright laws. Therefore, you must treat Pivot Content like any other copyrighted material. The entire risk arising out of use or performance of the Pivot Content remains with you.
  4. TRADEMARK. All trademarks, logos, and service marks contained on pivot and its contents are service marks or trademarks of U.S. Bank, unless otherwise noted. U.S. Bank may claim trademark or service mark rights in other product names, business names, logos and other marks contained within pivot. You may not in any way use any U.S. Bank marks without first obtaining the express written permission of U.S. Bank. The names of actual companies and products mentioned herein may be the trademarks or service marks of their respective owners.

Use of Pivot:

Pivot and all of its pages are private Internet sites owned and operated by U.S. Bank. Except as otherwise provided in the Terms of Use, the provisions and use of Pivot Content shall be governed by and subject to the account agreement(s) between you and U.S. Bank.

You hereby consent to the access and use of services over the Internet. You acknowledge and agree that you may be required to periodically accept online user agreements to continue to use Pivot Content and U.S. Bank may add to or eliminate information and services at any time without notice.  Information, services, and functions are provided on an "as is/as available" basis without any representation or warranties except as required by law.  U.S. Bank is not liable for any damages that result from the use of or inability to use the service, for third party, vendor or supplier provided information or for your errors.

U.S. Bank attempts to keep pivot and Pivot Content current, complete and accurate.  Pivot may contain mistakes or technical errors, typographical errors or inaccuracies or may otherwise contain out of date information. You are responsible for independently verifying any information upon which you choose to rely.

Pivot Data Transmission/Functions:

AUTHORIZATION OF DISBURSEMENT OF FUNDS.  If your company chooses to use pivot for notification of cash disbursement requests, you acknowledge that you must comply with the dual approval requirements, including 1) the name and signature on the disbursement request must be an authorized signer and 2) the person who uploads the document into pivot must be identified as either another authorized signer or an authorized callback representative on the transaction's governing documents.

TRADE TICKET GENERATION.  If your company chooses to use pivot for the initiation of trade tickets, in initiating a trade, you (1) represent that the investment meets the eligibility requirements laid out in the deal's governing documents and (2) assume all responsibility for the trades meeting eligibility requirements laid out in the deal's governing documents. 

Privacy Policy:

U.S. Bank understands and acknowledges the privacy expectations of our users. U.S. Bank's privacy and security policy can be viewed here: https://www.usbank.com/privacy/index.html.

Trust Investor Reporting ("TIR") and Pivot:

GCTS, in various capacities and pursuant to certain contractual obligations, provides investor reporting information for a variety of products and transactions on the Internet as a convenience, a courtesy and for information purposes only, to current and future securities holders, investors (and their authorized representative(s)), transaction parties and certain third parties (including but not limited to national recognized statistical rating agencies and market data providers, if specified by contract, law, judicial process or regulation) and within the jurisdictions where U.S. Bank is authorized to do business. The information is not intended and shall not constitute an offer to sell or a solicitation to buy securities, nor is anything contained in this site an advertisement or promotion of any investment related service.

U.S. Bank has no duty to nor is U.S. Bank required to verify information received from third parties, and cannot and does not represent or warrant the accuracy of such information contained on the TIR website, pivot or any of their pages including the Trust Investor Reporting ("TIR") portal or pivot. Further, the potential exists for the alteration of posted information by third parties after publication on TIR, the Trust Gateway Portal ("TGP") website or pivot.

U.S. Bank does not assume any liability associated with the use by any party of the information found on the TIR website or pivot. The information on the TIR website and pivot is provided "as is" and U.S. Bank makes no representations or warranties with respect to the accuracy, completeness or sufficiency thereof for any particular purpose.

Certain information contained in the TIR website and pivot may not include the most current information. Any dated information is published as of its date only and U.S. Bank does not undertake any obligation or responsibility to update or amend such information. U.S. Bank assumes no liability or guarantee for the timeliness, accuracy, sufficiency or completeness for the information provided.

U.S. Bank relies on certain representations by the users of the TGP website, the TIR website and pivot. These representations include the authority of such users to gain access to and use the information on the TGP website. U.S. Bank is not responsible for any misrepresentations made by potential users of the TGP website or pivot. Further, U.S. Bank is not responsible for the use or misuse of the information that such users obtain on the TGP website or pivot due to such misrepresentations. By agreeing to the Terms of Use, you are representing that you are authorized to access the information contained on pivot.

For the avoidance of doubt, the terms of the Terms of Use for the TGP portal are hereby incorporated by reference with respect to any information provided on pivot that originates therefrom.

Not Legal, Accounting or Other Professional Advice:

Pivot Content, including any information contained on the TGP portal or generated through the use of pivot is not intended to constitute and should not be considered as legal, accounting or other professional advice. If legal, accounting or other professional advice or assistance is needed, you should independently retain the services of a competent, independent legal counsel, accountant or other professional in the relevant jurisdiction.

Disclaimers:

PIVOT AND PIVOT CONTENTS ARE PROVIDED "AS IS." U.S. BANK AND GCTS MAKE NO REPRESENTATION, ENDORSEMENT, OR WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, BY DESCRIPTION OR OTHERWISE, AND IN PARTICULAR AND WITHOUT LIMITATION, MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE. WE DO NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE MATERIALS CONTAINED ON THIS WEBSITE OR WARRANT THAT ANY DEFECTS WILL BE CORRECTED.

THIS DISCLAIMER OF WARRANTIES APPLIES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

Limitation of Liability:

AS A CONDITION TO U.S. BANK PROVIDING ACCESS TO PIVOT AND PIVOT CONTENT, THE USER AGREES THAT IN NO EVENT SHALL U.S.BANK BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DAMAGE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGE, LOSSES OR EXPENSES OF ANY KIND, ARISING IN CONNECTION WITH PIVOT, THE USE THEREOF OR THE INABILITY TO USE IT BY ANY PERSON, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE OR SYSTEM FAILURE, LOSS OF DATA, OR ANY OTHER THEORY OF LIABILITY, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STRICT LIABILITY OR OTHERWISE, EVEN IF U.S. BANK IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, LOSSES OR EXPENSES.

THIS LIMITATION OF LIABILITY APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

Other Agreements

These Terms of Use are subject to any other agreements you have entered into with U.S. Bank and, except as expressly set forth herein, in the event of a conflict, the terms of those agreements will govern.

Waiver

Any waiver of or failure to enforce any right under or term or provision of these Terms of Use shall not be deemed to be a waiver of such right or any other right, term or provision of the Terms of Use at any time.

Severability

In the event that any portion of these Terms of Use shall be determined to be unenforceable by a court of competent jurisdiction, the remainder of these Terms of Use shall not be impaired, affected or invalidated, and the unenforceable term or provision shall be replaced by such enforceable term or provision as comes closest to the intention underlying the unenforceable term or condition.

Governing Law and Venue

Use of pivot and Pivot Content will be governed by and construed in accordance with the laws of the State of Minnesota and the United States of America, without regard to conflict of law principles. You and U.S. Bank also agree that all legal proceedings, whether at law or in equity, related to pivot or the Pivot Content shall be filed in and adjudicated solely in the state or federal courts located in the State of Minnesota. You further consent and submit to the exclusive personal jurisdiction and venue of such courts for the purpose of litigating any such matters.

Information found in the portal should not be used to make trading decisions.

Browser Requirements

We understand that Internet security is very important to our customers. Although we cannot guarantee absolute confidentiality of data transmitted over the Internet, we encrypt all data transmissions between your computer and our data center using the strongest-available industry-standard SSL protocols. Your messages to us are not decrypted until they are inside our firewall. There, they are subject to additional security procedures common to our ATM and telephone banking services. For your computer to read encrypted information, we strongly recommend recent versions of the most common browsers. Even if you already have the required browser version, it's a good idea to add 128-bit encryption. This is the strongest, most secure form of encryption available.

Password Security

It is a good additional security measure to change your password frequently by logging into pivot and using the "Change Password" form in the My Profile area of the site. If you forget your password, you may call our Resolution Center at 1-855-252-4360 for assistance.

Automatic Log Out

After fifteen minutes of inactivity, we will terminate your secured session for you. If your session is terminated before you have completed your activity, simply return to the "Login" page and start over. When you have finished your session, be sure to log out by clicking the "Logout" button located within pivot. It is also a good idea to close your browser after you log out and clear your browser history occasionally to ensure that your information is removed from your browser's memory.

Upgrading your browser is quick, easy and free.

U.S. Bank has built pivot to work with the most common browsers. This includes Microsoft Internet Explorer (versions 8 and higher), Google Chrome (version 30 and higher), Mozilla Firefox (versions 25 and higher) and Apple Safari (version 7 and higher). If you do not have the correct browser version, simply click on the appropriate link below to begin your upgrade of your preferred browser. When you have finished upgrading, please return to the portal.

Microsoft Internet Explorer: http://www.microsoft.com/en-us/download
Mozilla Firefox: http://www.mozilla.org/en-US/firefox/new/
Google Chrome: https://www.google.com/intl/en/chrome/browser/

Browser Navigation

Please note: As an additional security measure, we prevent pages containing your private information from being saved on your computer's hard drive. You may receive error messages from your browser requiring you to click "Refresh" to go back or forward in your sessions. Simply follow the instructions to access the last page you visited.

Software Requirements

Adobe© Acrobat© Reader™ 9.4.7 (or higher) With Adobe Acrobat Reader, you can download, view, print, and save your statements in their original Portable Document Format (PDF).

You can download the Adobe Acrobat Reader software for free from the Adobe Systems web site. http://get.adobe.com/reader/

FOR EUROPEAN USERS

INFORMATION, DATA PROTECTION, PRIVACY STATEMENT AND TERMS OF USE:

Elavon Financial Services Limited
Registered in Ireland with Companies Registration Office
The liability of the member is limited
United Kingdom branch registered in England and Wales under the number BR009373 - VAT ID GB 907 9552 93
U.S. Bank Global Corporate Trust Services is a trading name of Elavon Financial Services Limited and is regulated by the Central Bank of Ireland
Registered Office:
Block E, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland. Registered in Ireland No 418442.
U.S. Bank Global Corporate Trust Services is a trading name of Elavon Financial Services Limited. Elavon Financial Services Limited is regulated by the Central Bank of Ireland.

DATA PROTECTION AND PRIVACY STATEMENT

We are concerned with the protection of your privacy and this also applies for the handling of your data during your visit to our website. The handling of your personal data, in particular the data we collect and analyse and how such data is used, is as follows

"U.S. Bank uses cookies on this website. Cookies are files containing small amounts of information which are downloaded to your computer or mobile device when visiting our website. They help us to know a little bit about you and how you use our website, which improves the browsing experience. To accept cookies please click I Agree to continue browsing as normal. To decline cookies, please click No Thanks to browse without the added features that cookies provide. Go to our cookie policy for more information and/or to change your preferences."

Cookies

Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:

  • collect anonymous information that will help us understand visitors' browsing habits on our website;
  • compile statistical reports on website activity, e.g. number of visitors and the pages they visit;
  • temporarily store any information which you may enter in tools, such as calculators or demonstrations on our website;
  • in some cases, remember information about you when you visit our site. We may need to do this to provide some of our services.

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We use the following types of cookie:

Session cookies - these are temporary and are deleted as soon as you close your browser.

Persistent cookies - these are stored on your computer until they expire or you remove them. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.

Third party cookies - We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand. We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.

Accepting or rejecting cookies You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it. Please refer to your internet browser's help section for specific instructions. Please note that some parts of our website may not function properly if you reject cookies.

Further information about cookies The Interactive Advertising Bureau is an industry body that has produced a series of web pages, which explain how cookies work and how they can be managed.

Transfer of personal data to third parties

Any information you supply may be stored and processed on computers outside of the European Union (e.g. USA), which does not have data protection laws that provide the same protections as the laws of the Member States of the European Economic Area. However, your information will be handled in compliance with this Privacy Policy and applicable laws.

We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.

Processing of personal data

Elavon will only collect, process or use your personal data upon express consent, which may be granted electronically. Your consent may be withdrawn at any time with effect for the future. Should you transmit to us personal data (such as name, address or e-mail address) in order to receive information on the products offered by Elavon, you consent to Elavon's use of such data for the applicable purpose. Your personal data will be stored until the purpose for which they were entrusted to us has been attained. If you no longer agree with the storage of your data before that time or if such data has become incorrect, they will be deleted or, as the case may be, corrected, according to your instruction. The data will principally be stored by Elavon. If you have questions relating to the processing of your personal data on this website please contact us.

Automatically collected information and its anonymity

In general, you can access the Elavon website without providing personal information. Your visit to the Elavon website will be logged, which will include the collection of the following data only:

  • The page from which our website was accessed;
  • The pages accessed;
  • Date and time of the access;
  • The data volume transferred;
  • A notice whether the access was successful;
  • The operating system used;
  • The internet browser used;

The stored information will only be used to determine which pages are of particular interest for you in order to improve our offer to you.

Contacting us

You have the right to request a copy of the information held by us about you. We are entitled, by law, to charge a small fee for this. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to:

Elavon Financial Services Limited
Trading As: U.S. Bank Global Corporate Trust Services
125 Old Broad Street,
London, EC2N 1AR
or email: info@elevon.com

TERMS OF USE FOR EUROPEAN USERS:

Introduction

These are the terms and conditions (as amended from time to time) governing use of this website and the agreement that operates between us and you (the "Terms"). These Terms set out the rights and obligations of all users ("you"/"your") and those of Elavon Financial Services Limited (trading as Elavon Merchant Services) ("us"/"our"/"we"/"Elavon") in relation to this website. Please carefully read these Terms and our Privacy Statement. By using this website you are consenting to be bound by these Terms and our Privacy Statement. If you do not agree to all of the Terms and the Privacy Statement, please do not use this website and leave it instead.

If you have any questions about the Terms or the Privacy Statement, please contact us at Elavon Financial Services Limited, Trading As: U.S. Bank Global Corporate Trust Services, 5 Canada Square to 125 Old Broad Street, London, EC2N 1AR, United Kingdom or info@elevon.com. U.S. Bank Global Corporate Trust Services is a trade name of Elavon Financial Services Limited. Elavon Financial Services Limited is regulated by the Central Bank of Ireland. Its registered office is 2nd Floor, Block E, Cherrywood Science and Technology Park, Loughlinstown, County Dublin, Ireland and its company number is 418442.

Grant of licence

Subject to you having agreed with and continuing to comply with these Terms, Elavon grants you a personal, revocable and non-transferable licence to access and use this website. Elavon reserves the right to terminate your access to this website at any time and without notice.

Any rights not expressly granted in these Terms are reserved.

Links on this website

Links to third party websites and details of third party services on this website are provided solely for your convenience and Elavon does not control and is not responsible for such third parties, their products, services and / or websites including availability of use and content of such. Elavon has not reviewed or evaluated any third party products, services or websites and does not in any way endorse or make any representations about such or about the third party providers. If you use a third party link, you leave this website and if you decide to access any of the third party websites linked to this website, or use any of the third party products or services displayed on it, you do so entirely at your own risk.

Elavon may distribute content supplied by third parties on this website. Any opinions, advice, statements, services, offers or other information or content expressed or made available by third parties, including information providers or any other users of this website, are those of the respective author(s) or distributor(s) and not Elavon.

Links to this website

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of the Elavon logo;
  • you do not create a frame or any other browser or border environment around this website;
  • you do not in any way represent or imply that Elavon is endorsing any products other than its own;
  • you do not misrepresent your relationship with Elavon;
  • you do not present any false information about Elavon;
  • you do not in any way infringe the intellectual property rights of Elavon or its licensors;
  • you do not link from a website that is not owned by you;
  • your website does not contain content that is distasteful, offensive, or controversial, or infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations.

Elavon expressly reserves the right to revoke the right granted above for breach of these terms and to take any action it deems appropriate. You shall fully indemnify Elavon for any loss or damage suffered by Elavon, either directly or indirectly, for breach of the above terms or any other part of these Terms.

Amendments to the terms

Elavon reserves the right to amend the contents of this website, including these Terms, from time to time or to suspend or discontinue the website. Therefore, you should acquaint yourself with the Terms (and possible amendments to such) each time you visit this website.

Visitor conduct and material

You may not, via this website, participate in any activities which are illegal, offensive or abusive or which infringe the rights of third parties. Without limiting the generality of the foregoing, you are prohibited from posting or transmitting to or from the website any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
  • for which you have not obtained all necessary licences and/or approvals; or
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

Other than personally identifiable information, which is covered under our Privacy Statement, any material you transmit or post to the website shall be considered non-confidential and non-proprietary. Elavon shall have no obligations with respect to such material. Elavon and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

 

Intellectual property rights notice

The contents of this website are protected by copyright and trade mark laws, and are the property of Elavon and/or its licensors. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including, without limitation, photographs and graphical images) are owned by Elavon and/or its licensors. You may access the materials located within this website only for your personal use, so long as you neither change nor delete any trade mark, legend or copyright notice.

You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of this website. You must follow and observe all additional copyright notices or other restrictions contained in any parts of this website.

You are permitted to print and download extracts from the website for your own personal use on the following basis:

  • no documents or related graphics on the website are modified in any way;
  • no graphics on the website are used separately from the corresponding text; and
  • Elavon's copyright and trade mark notices and this permission notice appear in all copies.

Disclaimer and limitation of liability

While Elavon endeavours to ensure that the information on the website is correct, Elavon does not warrant the accuracy and completeness of the material on the website. Elavon may make changes to the material on the website, at any time without notice. The material on the website may be out of date, and Elavon makes no commitment to update such material.

This website is available to all users "as is" without any representation or warranties of any kind, either express or implied. To the maximum extent permitted by law, Elavon provides you with the website on the basis that Elavon excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of merchantability/satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the website).

Elavon, any other party (whether or not involved in creating, producing, maintaining or delivering the website), and any of Elavon's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website in any way or in connection with the use, inability to use or the results of use of the website, any websites linked to the website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the website or your downloading of any material from the website or any websites linked to the website.

Nothing in these Terms limits in any way our liability: (a) for death or personal injury caused by our negligence; (b) for fraud or fraudulent misrepresentation; or (c) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

Venue, governing law

Place of venue for any disputes in connection with this website, to the extent you are a merchant, is the seat of Elavon in the various European jurisdictions where Elavon does business. These Terms are governed by the laws of the various European jurisdictions, and disputes are to be escalated to the various branches of Elavon or to Elavon's head office in Ireland.

Severability

To the extent that there are any gaps in these terms of use or that any of their provisions are or become ineffective, the effectiveness of the remaining provisions shall not be affected thereby.

Miscellaneous

Any waiver of these Terms must be in writing and signed by Elavon to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future.

These Terms represent the entire understanding and agreement between you and Elavon relating to use of this website, and supersede any and all prior statements, understandings, and agreements whether written or oral between you and Elavon relating to use of this website, and shall not be modified except in writing, signed by you and Elavon.

Feedback

We welcome your feedback about these Terms, the Privacy Statement or this website. Please contact us on info@elavon.com with any comments. © 2011 Elavon, Inc. Elavon is a trademark in the United States and other countries. All rights reserved.